Overview
Floatbot is a comprehensive AI agent platform designed to transform enterprise communication and customer engagement through advanced conversational AI technologies. By integrating large language models, speech recognition, and multi-channel support, Floatbot enables organizations to create intelligent, context-aware AI agents that can handle complex interactions across various industries.
Key Features
- Generative AI-powered Voice and Chat Agents
- Multi-language support (150+ languages)
- No-code AI agent development with Floatbot UNO
- Real-time agent assist and copilot capabilities
- Industry-specific pre-trained AI models
- Omnichannel deployment (Voice, Chat, WhatsApp, SMS)
- Advanced analytics and compliance monitoring
- Seamless integration with enterprise systems
Use Cases
- Insurance claims processing
- Debt collection automation
- Customer support
- Banking customer service
- Healthcare patient engagement
- Sales and lead generation
- Loan origination and servicing
- Contact center automation
Technical Specifications
- LLM-driven conversation engine
- Sub-1 second response time
- Speech-to-text and text-to-speech capabilities
- RAG (Retrieval-Augmented Generation) cognitive search
- API-driven architecture
- Enterprise-grade security
- GDPR and CCPA compliant
- Scalable cloud infrastructure
